Question 1

How long does shipping take?

Accepted Answer

We offer secure nationwide courier delivery. Shipping typically takes 6–11 business days depending on your location.

Question 2

Do you ship anywhere in South Africa?

Accepted Answer

Yes — we deliver nationwide by courier, including outlying areas. Delivery to remote regions may take a few extra days.

Question 3

How do I track my order?

Accepted Answer

An order confirmation and tracking number are emailed to you as soon as your parcel is dispatched.

Question 4

Can I buy this on Takealot or Amazon?

Accepted Answer

No. Bloom Society ships exclusively from our own store — you won't find our kits on marketplaces.

Question 5

What's the 30-day ritual guarantee?

Accepted Answer

If the ritual isn't for you, contact us within 30 days of delivery for a full refund.

Question 6

How do returns work?

Accepted Answer

Email our Atelier with your order number and we'll guide you through a simple returns process.

Question 7

Do I need the original packaging?

Accepted Answer

Where possible, please return items in their original condition and packaging.

Question 8

How do I use the kit?

Accepted Answer

Section your dry hair, apply oil at the roots with the applicator bottle, lift and massage each section for about five minutes, then sleep in the satin bonnet.

Question 9

How often should I do the ritual?

Accepted Answer

Once a week is the sweet spot — most people fold it into a Sunday evening wind-down.

Question 10

How do I clean the massager?

Accepted Answer

Rinse under warm water with a little gentle soap and leave to air-dry.

Question 11

Will this work for my hair type?

Accepted Answer

Yes. The tapered silicone tips glide through fine, curly, coily and textured hair without snagging.

Question 12

Can I use this with braids or wigs?

Accepted Answer

The applicator nozzle reaches the scalp between braids and under closures, so the ritual fits protective styles comfortably.

Question 13

Is it suitable for colour-treated hair?

Accepted Answer

Yes — the blend is lightweight and free of harsh solvents, so it sits comfortably alongside colour-treated hair.

Question 14

What's in the oil blend?

Accepted Answer

Cold-pressed castor oil, avocado oil, rosemary and lavender — nothing else.

Question 15

Is it a treatment for hair loss?

Accepted Answer

No. Bloom Society is a self-care ritual brand. Our products are for relaxation and sensory care, not medical treatment.

Question 16

Can I patch test?

Accepted Answer

We recommend a small patch test on the inner arm before your first full ritual.

Frequently Asked Questions

Shipping & Delivery

Guarantee & Returns

Using Your Kit

Hair Type & Compatibility

Ingredients & Safety